020 8940 2336

Frequently Asked Questions

Below is a list of questions we are frequently asked. Click on the relevant question to find out more. If your question is not listed, please do call us on 020 8940 2336 or email us with your enquiry.

How can I pay for my treatment?

We accept cash, cheques or are happy to accept BACs by arrangement with your therapist. If you have Private Insurance we are happy to invoice your Insurance Company directly if you can provide us with your policy details and any relevant authorisation codes but would expect you to settle any excess you may have.

How long do appointments usually last?

Both our Physiotherapists and Osteopaths allow one hour for new patient appointments, and subsequent treatments around half an hour. Your first appointment is longer to allow for a full case history to be taken and a thorough assessment to be made in order that we can make a diagnosis. By making an informed diagnosis at your first appointment we can be more effective in designing a treatment plan for you.

Will I be treated at the first appointment?

You will always receive treatment at your first consultation unless it is contra-indicated by your assessment findings. In this case it will be explained to you why and you will probably be referred for further investigation by an appropriate Specialist.

What is the difference between an Osteopath and a Chiropractor?

Both osteopaths and chiropractors use physical treatment to influence their patients’ health but there are also differences in approach. Osteopaths are interested in the interactions of all the physical structures in the body - bones, muscles, ligaments, tendons and joints as well as fascia and more diffuse structures. By altering the relationships between them using a wide range of different techniques osteopaths help the body to restore normal function and health.

Chiropractors on the other hand are more interested in the spinal joints which they adjust in order to improve spinal mobility and affect the nerve and blood supply to the organs supplied by these joints. In practical terms chiropractic treatments tend to be shorter than osteopathic treatments and involve more specific adjustments while osteopathic treatments take longer and usually employ a greater range of techniques.

In order to have treatment will I need to undress?

In order to perform a full examination and allow treatment, patients often need to undress to their underwear, as is usual for many medical treatments. However it is very important that you feel comfortable during your consultation so you may like to bring a pair of shorts and a vest. We are guided by our patients and would never do anything that you are uncomfortable with.